It's all about Culture "? or ." ?
Updated: Aug 17
It’s all about Culture…or is it?
I have an ongoing discussion and debate with a good friend, Frank Larkey, on how to get business results – relatively fast.
Frank promotes the idea that unless you address the unique cultural issues and norms within the organization, the business results may lag. (Culture eats strategy.)
His point is: if a solution exists for say On Time Delivery (OTD) without breaking the bank with inventory, but through the implementation of lean, operational excellence, Sales & Operations planning etc, etc, etc….
…then why aren’t all competitors successfully implementing that solution to deliver OTD to their customers?
His answer – “it’s the culture Bill! It’s all about culture!” (I’m chuckling now…)
Culture is two sides of the same coin:
1. How things get done – e.g. decision making, utilization of technologies, engaging customers, operational excellence, and more…
2. How people are treated – e.g. integrity, accountability, learning & development, DEIB, engagement, communication & collaboration, and more…
Frank’s point is well taken – because each business/organization does have a unique ‘cultural fingerprint’ even if companies operate in the same market space selling similar products/services.
The uniqueness of the culture must be acknowledged and even honored before taking on the changes needed to adapt and achieve the next level of success whether implementing a new growth strategy or integrating a new acquisition into the existing business.
I think you can agree - in the end it’s committed people aligned and executing together that creates meaningful success, happiness, notoriety, and financial rewards.
…and now in the distance, I can faintly hear Frank saying “it’s all about culture Bill!”
What’s your take on Culture and achieving success in your organization?
Go build a bridge!
CEO & BridgeBuilder